8×8 communication solutions helps businesses transform their customer and employee experience with one system of engagement for voice, video, collaboration, a contact center, and one system of intelligence on one cloud communications platform. 8×8 offers reliability with built-in redundancy from its global data centers to ensure maximum uptime and business continuity. The 8×8 Contact Center is a one cloud solution for all customer contacts. The Contact Center has omnichannel routing and features such as skill-based routing, Interactive Voice Response, queued callback, web callback, and inbound chat, email, and social channels. You can access real-time analytics and reporting from any internet-connected device; the Contact Center shows you queues, customer journeys, and wait times across each of your customer engagement channels. 8×8 empowers supervisors and agents alike with smart scheduling, individualized performance plans, and coaching tools to connect supervisors directly to agents without interrupting the customer experience.
With 8×8 video meetings, you can schedule, start, or join audio and HD video conferencing from any device or room. Guests access meetings via a browser with no downloads, and meetings can be live streamed directly to YouTube. You can seamlessly move chats or calls from Virtual Office to an online meeting for face-to-face interactions or screen sharing.
Specialties include: VoIP business phone service, hosted VoIP, Small business phone systems, web conferencing, hosted PBX, virtual contact center, virtual call center, hosted call center, enterprise global communications, business phone systems, unified communications, team collaboration, Enterprise Engagement Management, customer experience, and employee experience.