CloudCall is a CTI voice and communication system that integrates with a company’s existing CRM to unify communications, improve data quality, increase productivity, and capture all conversations. CloudCall’s integrated features such as click to dial, SMS, IM, and screen pops make it simpler to communicate with your contacts, directly from your CRM. Recruiters and salespeople can go through tasks with click-to-call, list power dialing, and pre-recorded voicemail drops, capture data with integrated notes and automatic call recording, view relevant caller notes and details through inbound caller notifications, and work remotely using their own devices. Companies can detect issues and replicate best practices via call recordings and live monitoring of calls.
With a cloud-based PBX system, you’ll be able to use all the features that a traditional phone system offers, without the additional expenses and complications. With Call Forwarding, your calls can be directed to other groups, people, devices or even automated messages, which ensures that calls are never missed. There are built-in call controls to hold, mute, transfer, conference, and pause the call recording—the dial pad enables you to streamline your calls directly in your CRM or business software. You can connect with up to 10 participants in a CloudCall Conference Room; these calls are recorded and stored in the CloudCall Portal so that you have a record of all of your important conversations.
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