AskNicely is a customer experience platform for frontline teams. A frontline staff member can know how well they’re delivering for each customer they serve and get recognition or coaching in the moment to motivate performance for the next customer—all from their phone. If your real business goal is to increase repeat business and referrals by making every customer experience awesome, you need a feedback system built to take action. AskNicely is the best way to measure every customer experience, coach and motivate your frontline teams, and make every location perform like your best.
You can’t be there every time a customer interacts with your business, but AskNicely can. Understand where and how you’re not living up to your brand promise, and fix it. Automatically collect feedback at the right time with customizable client surveys. Send via email, SMS or web for industry-leading response rates. Track any customer experience metric including NPS, 5-Star, CSAT or Customer Effort Score. Publish feedback while it’s fresh to the right screen for each role. AskNicely’s online customer feedback system publishes directly to a mobile app, TV dashboards, Powerpoint and Slack and 40+ CRM platforms, including Salesforce.
Reduce employee turnover. Your frontline team should be your most loyal, engaged and appreciated employees. Use AskNicely to make frontline work awesome by engaging staff in ways that matter. Make frontline feedback, recognition, ideas, and development a regular feature of every day, with simple tools and clever automation.
Need help selecting the right software for your business? Explore more options with our candidate/employee experience selection tool.