Zipwhip is a leading business-texting software and API provider. More than 35,000 companies use Zipwhip to increase customer engagement and drive growth through texting on their existing landline, VoIP, or toll-free phone number.
Your customers are already calling your landline, VoIP or toll-free business number. Zipwhip text enables that existing number so you can simply give customers the option to “text or call” you.
Its apps for desktop, web and mobile allow you to text customers from wherever you work. Simply log in, upload your contacts and start texting customers using advanced features and automation tools.
Ensure your customers always get a response. Assign a message to be sent outside business hours, or during lunch breaks and other times your team can’t respond immediately.
Answer common questions, run promotions, and more with SMS Keywords. Create a Keyword, e.g. “Tickets” that triggers an automatic reply any time a customer texts in that word.
Create reusable text message templates so you can quickly send standard messages again and again. Stay on top of operational messages like appointment and billing reminders by scheduling them ahead of time. Compose your message from scratch or use a template, then choose a day and time for it to be sent.
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