Aircall enables you to transform customer experiences with the IT-approved cloud call center solution for sales and support teams. Aircall is an entirely cloud-based voice platform that integrates seamlessly with popular productivity and helpdesk tools that workplaces are already using.
With the Aircall call center solution, no technical consultants or complex gadgets are required. A computer, a headset, and an internet connection are all you need to start talking today. Invite your agents, organize your workflows, and open for business anywhere. Build IVR menus and smart routing rules to direct callers to the right agent every time. Collaborate on calls through the shared inbox, apply tags or comments, and assign follow-ups to specific teammates. Gain visibility into call center performance with the live activity feed; see who’s available, who’s in a call, and how long customers have been waiting. Call center features include: call routing, call monitoring, business hours, after-call work, call center analytics, call conferencing, call queuing, call recording, and blacklist numbers.
Aircall’s phone system solution is simple to start, integrate, and manage. Create numbers in 100+ countries and begin onboarding teammates from multiple departments by the end of the day. Then adjust your settings whenever business demands—all from the comfort of the web, desktop, or mobile apps. Automatically sync call details to your CRM and Helpdesk to save time and avoid switching back and forth between systems. You’ll be able to review call recordings; check the history of each account, lead, or contact; and see full context around every conversation. See who’s on a call and who’s available at any moment. Learn why inbound calls are being missed, spot longer-than-usual hold times, and track historical trends to boost both individual and team performance.
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