Avochato is an enterprise mobile messaging company that gives your team the tools needed to have lasting, ongoing, two-way messaging conversations with your customers. Consumers today prefer to communicate with messaging applications, but enterprises are still built on email and phone systems. Avochato bridges this gap by upgrading your team to messaging.
Leverage texting: 89% of consumers would like to use messaging to communicate with businesses, and 98% of text messages are read and replied to within 5 minutes. With Avochato’s live chat, you can engage with customers through the website widget, then easily transition to text to keep them engaged after leaving your site. Use the same number and dashboard to call your customers, keeping communications seamless.
Avochato enables you to route customers to the correct contact within your company with a shared inbox and avoid putting customers on hold. Use automated tags to better understand your customers, segment them, and message them accordingly. Automate responses to the most commonly asked questions, so your team doesn’t have to spend time answering them over and over again. Use surveys to gather relevant information from customers by automatically asking a list of questions and saving the responses to a contact’s profile. Create cadences of automated and personalized text messages, and save time and keep company messaging inline using pre-determined templates.
Need help selecting the right software for your business? Explore more options with our texting & VOIP selection tool.