With Tenfold, natively integrate your communication platform with your CRM and other support systems. Create compelling, consistent Customer Experiences across voice and digital channels without replacing your customer communications infrastructure.
Immediately recognize customers using an intelligent assistant to provide a relevant view of a customer across your existing systems of record or leverage Tenfold to launch into a screen-pop in an existing system. With the Universal Communications Layer, accelerate time to value, maintain voice quality and eliminate security risks by leveraging Tenfold’s Universal Communications Layer to connect into your existing communications platforms. Automatically log every call with notes. Reduce clicks and keep agents focused on providing quality service by automatically logging every call and enabling seamless note taking synced back to your CRM.
Manage agent status & availability. Integrate agent controls into the Tenfold UI to enable easy management of status and availability, improving coordination between channels and helping companies leverage the capabilities of solutions like Salesforce Omni-Channel. With Tenfold Sales Connect, automatically capture all interactions in your CRM for complete visibility into rep and team performance. Simply click on any number anywhere to speed up outbound calling by eliminating manual dialing—with support for any international country codes and number formats.
Need help selecting the right software for your business? Explore more options with our texting & VOIP selection tool.